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1. The table below sets out our return policy:
| Return (Reason) | Return (Possibility) | Refund |
| You have received the wrong product; You have received a product that is not as described on the site; Or you have received a damaged product. | Yes, You must return the product within 3 days and exchange it within 7 days of a shipment receipt and the product should be unused, and in original unbroken packaging with the label. | Yes, We will refund you the product amount in full + the cost of return shipping (which initially you will pay for shipment return). |
2. Refund Procedure
We will issue a refund to you depending on the method you used for payment, as follows:
If you paid by cash on delivery, we will issue a refund to your wallet; or
If you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
3. Refund Timescale
Your refund will be initiated once your product is received back in our customer fulfillment center and inspected by our team, and the final refund will be received by you as follows:
If the refund is to your credit/debit card, within fifteen days from the day on which we receive the product back in our customer fulfillment center;
If your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfillment center and inspected by our team
Contacting us (arrange a return) you may contact us through email: [email protected]
ORDER CANCELLATION
You can only cancel your order before we start processing, once the order is processed by our team then you will not be able to cancel the order.