FAQs

We ship across KSA only.

You can return a Fitaihi product within a day from the date of receipt. Applicable for online
purchases only.

Please make sure that the product to be returned must be new and unused and in its original
packaging and packaging, the product (s) must be attached with the original invoice and all accessories that come with it. 

For more details, you can read our full refund and return policy here.

Yes, with different designs for you choice too.

Yes, we can engrave, there will be additional charge after you make your purchase.

You can contact us through WhatsApp +966 56 591 9292 for further details.  

Yes, we do. 

You can contact us through WhatsApp +966 56 591 9292 for more details.  

After you submit your order will take 24 hours for processing on working days
Except off days it will take approximately 24 – 72 hours

Your order is usually delivered within 2-4 business days starting from the day you place your
order. Delivery times may vary based on your location.

For more details, you can read our full Delivery policy here.

• Visa
• MasterCard
• Mada Debit Card 
• Installment plans via Tabby
• Installment plans via Tamara. 
• You can also opt to pay by Cash on Delivery in Riyadh and Jeddah

Tamara lets you split your purchases into 3 interest-free payments.

Tamara Payment is applicable on orders with max amount 5000 SAR.

1. Select Tamara as your payment method.
2. Log in or sign up with your mobile number.
3. Verify your ID if it’s your first order with Tamara.
4. Complete your first payment to make your first purchase and pay the rest over time!

Tabby lets you split your purchases into 4 interest-free payments, tabby payment applicable on orders with max amount 5000 SAR.

Add what you want to your cart and choose Tabby at checkout. Sign up, link any card, and get approved instantly.

Pay only 25% upfront and Tabby will remind you about the rest. Completely free, no interest.

When you Split in 4, Tabby splits your purchase into 4 equal payments. The first payment is collected at the time of purchase. The remaining 3 payments are collected every month. There's no interest, ever.

You may cancel your order before we start it processing only, once order is processed by our team then you will not be able to cancel the ordser. To initiated a cancellation, please contact us on +966 56 591 9292 or email us at [email protected]

Yes, all our prices and inclusive of 15% VAT.

We’re sorry this happened, but your order was not placed because we couldn’t process your payment details. To place a new order, you can check the following details to ensure it goes through: 

• Check if the card details saved in your account have the correct information - this could involve anything from your name to the expiry date.
• Make sure you’ve entered the right security code - that’s the 3-digit number on the back of your card
• The incorrect OTP was entered when requested from your bank 

For any other questions, you can get in touch with us on +966 56 591 9292

If your payment has been declined, then you'll need to place your order again.

We're not able to reinstate an order once the payment has been declined.

To help ensure your order is not declined when placing a new order, we suggest checking the following: 

• Check the card details to make sure the information is correct, e.g., the expiry date or your billing address. 
• Make sure the OTP code (one-time password) sent by the bank within 5 minutes, otherwise it will expire. 
• Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them or contact your bank. 
• If you've checked all of the above, try paying with another card.